Mariana Figueroa
Bluffton,SC
Summary
Results-driven Multi-Unit Operation Manager with a proven track record in operational efficiency and staff development. Expertise in enhancing customer satisfaction and driving sales growth through streamlined processes and exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Multi-Unit Operation Manager
Hilton Head Helicopter
04.2017 - Current
- Streamlined operational workflows across multiple units to enhance service delivery and customer satisfaction.
- Developed and implemented training programs to elevate team performance and operational compliance.
- Oversaw daily operations, ensuring adherence to safety protocols and industry regulations.
- Analyzed performance metrics to identify areas for improvement and implement strategic solutions.
- Boosted profitability across multiple locations through effective cost control measures, resource allocation optimization, and inventory management.
- Oversaw facility maintenance across various locations for optimal functionality, safety compliance, and aesthetic appeal.
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Implemented training programs that elevated staff performance and service delivery standards.
Server
Fish Camp
04.2019 - 12.2019
- Developed strong rapport with regular customers, fostering loyalty and enhancing dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Gruby New York Deli
01.2013 - 04.2017
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to enhance menu efficiency and streamline service flow.
- Trained new servers on established protocols and best practices for optimal performance.
- Managed multiple tables simultaneously, prioritizing tasks to maintain service quality during peak hours.
Education
High School Diploma -
Hilton Head High School
Hilton Head Island, SC2009
Skills
- Operational efficiency
- Sales growth
- Staff development
- Employee engagement
- Customer focused
- Adherence to high customer service standards
Timeline
Server
Fish Camp
04.2019 - 12.2019
Multi-Unit Operation Manager
Hilton Head Helicopter
04.2017 - Current
Server
Gruby New York Deli
01.2013 - 04.2017
High School Diploma -
Hilton Head High School