Mariana Fraga
Louisville,KY
Summary
Driven professional with a robust background in logistics and customer service, notably at UPS. Excelled in team collaboration and effective communication, achieving productivity targets and enhancing customer satisfaction. Demonstrated expertise in payment collection and maintaining workplace cleanliness, contributing to a positive and efficient work environment.
Overview
7
7
years of professional experience
Work History
Package Handler
UPS
Louisville, KY
10.2022 - Current
- Communicated effectively with supervisors regarding any logistical issues.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Managed time efficiently to meet or exceed productivity targets.
Order Picker
Alphabroder
Bolingbrook, IL
09.2021 - 08.2022
- Collaborated with team members to meet daily picking targets and deadlines.
- Contributed to team efforts by accomplishing related tasks as needed to support warehouse operations.
Clerk
Collins Currency
Joliet, IL
05.2019 - 08.2022
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Answered telephones, directed calls, and took messages.
- Scanned documents into digital formats ensuring accuracy of content.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Provided excellent customer service to ensure satisfaction.
Education
Associate of Arts - English Literature
Jefferson Community And Technical College
Louisville, KY06-2026
High School Diploma -
Romeoville High School
Romeoville, IL06-2021
Skills
- Customer service
- Effective communication
- Team collaboration
- Physical stamina
- Workplace cleanliness
- Attention to detail
- Payment collection
- Customer support
- Customer retention strategies
- Teamwork and collaboration
Languages
Spanish
Professional
References
References available upon request.
Timeline
Package Handler
UPS
10.2022 - Current
Order Picker
Alphabroder
09.2021 - 08.2022
Clerk
Collins Currency
05.2019 - 08.2022
Associate of Arts - English Literature
Jefferson Community And Technical College
High School Diploma -
Romeoville High School