Summary
Overview
Work History
Education
Skills
LEADERSHIP
LANGUAGES
Timeline
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Mariana Fuentes

Granite Falls,WA

Summary

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

4
4
years of professional experience

Work History

Platinum Travel Team Lead

American Express, AMEX
06.2021 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Centurion Membership Professional

American Express
10.2021 - 08.2022
  • Providing superior customer service in all aspects of the card members experience, from lifestyle and travel to card services
  • Platinum Travel Consultant - June2021-October2021
  • Providing advice and premier service to all card members
  • Coordinating any travel requests ensuring the card members travel experience goes as smoothly as possible
  • Worked effectively in fast-paced environments.

Education

Valencia College
Orlando, FL

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Palm Beach State College
Boca Raton, FL

Skills

  • Problem-solving
  • Communication
  • Reliability
  • Initiative
  • Teamwork
  • Coaching and mentoring
  • Diversity and inclusion

LEADERSHIP

  • Stage managed multiple theatrical performances
  • Coordinated actors and all aspects of tech to make sure the show ran smoothly
  • Supervised Customer Service Department in absence of manager
  • Coordinated various employees to complete a multitude of tasks ensuring the store was pristine for the next business day.
  • Managed retail closing procedures and was vitally involved with end of day accounting.

LANGUAGES

Spanish- Native
English- Native

Timeline

Centurion Membership Professional

American Express
10.2021 - 08.2022

Platinum Travel Team Lead

American Express, AMEX
06.2021 - Current

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Palm Beach State College

Valencia College
Mariana Fuentes