Oneila Bailey
Summary
Provided support in customer service for over 8 years in travel services and accounting. ,Assisted clients in managing relationships and resolving issues effectively. ,Maintained accurate records and facilitated communication in a busy environment.
Overview
2
2
years of professional experience
Work History
PLATINUM TRAVEL ADVISOR
American Express Travel
10.2025 - Current
- Assist premium card members with travel planning and reservations.
- Book and modify flights, hotels, car rentals, and vacation packages.
- Resolve travel-related concerns while delivering exceptional service.
- Maintain accurate records and compliance with company policies.
CUSTOMER SERVICE REPRESENTATIVE
Centauri Health Solutions
05.2024 - 08.2025
- Assisted clients with Social Security and healthcare benefit enrollment.
- Resolved account issues while providing exceptional customer service.
- Maintained accurate records and ensured HIPAA compliance.
- Collaborated with internal teams to improve case resolution and client outcomes.
Education
High School Diploma -
Piper High School
Sunrise, FLSkills
- Travel Advisory Services
- Customer Care & Retention
- Global Distribution Systems (GDS)
- Account Management
- Data Entry & Data Administration
- Problem Solving & Critical Thinking
Timeline
PLATINUM TRAVEL ADVISOR
American Express Travel
10.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Centauri Health Solutions
05.2024 - 08.2025
High School Diploma -
Piper High School