Mariana Garcia Dondiego
Lignum,VA
Summary
Dynamic professional with strong skills in team collaboration and customer education. Experienced in executing financial transactions and managing records, ensuring efficient operations. Committed to leveraging bilingual support to enhance customer relationships and drive business success.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
IAA.INC
Stafford, Virginia
06.2024 - Current
- Managed financial transactions, verifying cash and card payments to ensure accuracy and compliance.
- Executed receptionist duties, organizing company documents for easy access and retrieval.
- Handled records by scanning and uploading documents to the database efficiently.
- Provided product information and troubleshooting assistance to enhance customer understanding.
- Collaborated with Spanish-speaking customers to resolve inquiries and streamline transactions.
Community Work Volunteer
United Methodist Church
Culpeper, Virginia
10.2011 - Current
- Managed diverse groups to facilitate equitable distribution of resources, ensuring all families received necessary support.
- Collaborated with team members to ensure effective resource distribution within community, enhancing support for families in need.
- Allocated resources to families according to their qualifications and needs.
- Distributed goods to community since 2014, adhering to state regulations and guidelines.
- Maintained accurate records and documented client data in company databases.
- Executed training programs for facility access management, improving operational efficiency from 2011 to 2014.
Education
High School Diploma -
Eastern View High School
Culpeper, VA05-2023
Skills
- Customer relationship management
- Payment processing
- Bilingual Support
- Customer education
- Call escalation
- Data entry
- Document organization
- Record keeping
- Team collaboration
- Adaptability in teamwork
- Time management
- Effective communication
- Verbal instructions
- Problem solving
- Financial management
Certification
Osha 10
Timeline
Customer Service Representative
IAA.INC
06.2024 - Current
Community Work Volunteer
United Methodist Church
10.2011 - Current
High School Diploma -
Eastern View High School