Mariana Godfrey
San Jose,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Sales & Inventory Manager
DNA Organics Inc
04.2020 - 02.2023
- Developed and implemented strategies to optimize sales and inventory management.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and updated regular inventory reports and records weekly.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
Credit & Return Specialist
Threshold Enterprises
04.2018 - 10.2019
- Managed high volume emails, calls and provided excellent customer service for key accounts in vitamin supplement market.
- Analyzed data from returned products to identify patterns and trends that could help improve product quality and reduce returns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Outside Sales Representative
Better Brand Foods Inc
08.2015 - 07.2017
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
Education
High School Diploma -
Soquel High School
Soquel, CA06.2011
Skills
- Customer Service
- Supply Chain Coordination
- Replacement Orders
- Project Management
Languages
Spanish
Native or Bilingual
Timeline
Sales & Inventory Manager
DNA Organics Inc
04.2020 - 02.2023
Credit & Return Specialist
Threshold Enterprises
04.2018 - 10.2019
Outside Sales Representative
Better Brand Foods Inc
08.2015 - 07.2017
High School Diploma -
Soquel High School