MARIANA HAM

Customer Service

Administration

Organizing the Shop

Tec Metric program

• Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
• Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
• Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
• Developed bilingual abilities in Language through immersive conversation and activities.

• Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
• Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
• Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
• Developed bilingual abilities in Language through immersive conversation and activities.
• Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
• Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
• Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
• Kept children's areas neat and clean.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Organized age-appropriate educational trips to local museums, parks, zoos stimulating curiosity about the world around them.
• Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
• Implemented daily routine to maintain structure and stability
• Improved children''s language skills through engaging conversations and interactive language games.
• Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
• Assisted with housework such as laundry and cooking.
• Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
• Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
• Facilitated bedtime routines by reading stories, playing calming music or engaging in relaxation techniques promoting restful sleep for the children.
• Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
• Coordinated playdates with other families to encourage socialization among the children under my care.
• Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
• Played games, worked on puzzles, and read books to young children.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Built positive and nurturing environments to support child social and emotional growth.
• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Taught children everyday skills and language.
• Drove children to dance, cheer, and sports practices.
• Transported children to and from school, medical appointments and extra-curricular activities.
• Supervised children on playground to help develop physical and social skills.
• Assisted with light housekeeping duties as well as running errands.
• Organized activities that enhanced children's physical, emotional and social well-being.
• Encouraged children to be understanding and patient with others.

• Assisted customers with prompt and polite support in-person and via telephone.
• Database management in Excel
• Tracking, documentation and review of invoices.
• Maintained records related to sales, returns and inventory availability.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Referred customers to various services by evaluating needs and providing recommendations.
• Identified new targets, developed new business opportunities and presented product lines to customers.
• Fielded customer questions to provide information about products, availability and pricing.
• Trained new employees on customer service, money handling and organizing strategies.

• Collaborated with sales support, product delivery and customer service departments to manage efficient service delivery and build retention.
• Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
• Boosted accountability and growth by enhancing processes based on performance reporting, benchmarks and objectives.
• Trained and assisted with Installed Sales team development.
• Developed production and inventory reports for management and sales managers.