Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariana Hernandez

12153 Munbury Dr ,FL

Summary

Dynamic sales and service professional with a proven track record at Tires Plus Automotive, excelling in customer relationship building and performance tracking. Bilingual in English and Spanish, I enhance client satisfaction through effective problem-solving, consistently exceeding expectations and driving business success. Willing to learn new skills and trained to adapt.

Overview

4
4
years of professional experience

Work History

Sales and Service Representative

Tires Plus Automotive
10.2023 - Current
  • Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
  • Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.

Parts Specialist

O Reilly Automotive Inc
05.2022 - 09.2023
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.

Receptionist

Centennial Middle School
08.2021 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Pasco High School
Dade City, FL

Skills

  • Goal oriented
  • Attention to detail
  • Performance tracking
  • Problem Solving
  • Bilingual- English and Spanish
  • Customer service
  • Time management
  • Customer relationship building
  • Sales expertise
  • Upselling and cross selling

Languages

Spanish
Professional Working

Timeline

Sales and Service Representative

Tires Plus Automotive
10.2023 - Current

Parts Specialist

O Reilly Automotive Inc
05.2022 - 09.2023

Receptionist

Centennial Middle School
08.2021 - 05.2022

Pasco High School

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Mariana Hernandez