MARIANA LAM

• A member of Southern California's Second busiest Starbucks
• Understanding of various drinks, ingredients, and preparation methods enables me to make informed recommendations to customers. I take pride in staying up-to-date with menu offerings and daily specials to provide accurate information to guests.
• Memorization of over 50 menu items to create including adaptation to customization beverages.
• Accurately managed cash flow operations
• Assisted training new hires on menu items, computer systems, company standards, and customer service expectations.
• Time Management: I thrive in fast-paced environments and possess exceptional time management skills. I excel at multitasking, prioritizing tasks, and delivering prompt service without compromising quality or customer satisfaction

• Supervised students during lunch periods, ensuring their safety and adherence to school rules and policies.
• Implemented behavior management strategies to maintain a positive and inclusive environment.
• Monitored and addressed conflicts or disciplinary issues promptly and appropriately.
• Assisted students with their needs, such as opening lunch containers, providing utensils, and guiding them through lunch lines.
• Collaborated with teachers and staff to address specific student concerns and facilitate a smooth lunchtime routine.
• Conducted regular inspections of the lunch area to ensure cleanliness and sanitation standards were met.
• Communicated effectively with parents regarding student behavior or incidents, demonstrating professionalism and empathy.

• Greeted customers warmly and provided attentive service, fostering a positive and friendly atmosphere.
• Prepared a wide range of juices, smoothies, and other beverages according to customer preferences and recipes.
• Demonstrated knowledge of ingredient combinations and nutritional benefits, making recommendations based on customer needs.
• Operated juicing equipment, blenders, and other tools safely and efficiently.
• Ensured cleanliness and sanitation of workstations, equipment, and utensils, following health and safety guidelines.
• Responded to customer inquiries, addressing any concerns or special requests promptly and professionally.
• Collaborated with team members to maintain a smooth workflow during peak hours, supporting each other as needed.

-As a party host I was responsible of an entirety of often times over 20 people and multiple families per shift.

-Ensuring guests had a comfortable and smooth party for them and their children.

-Served all party guests dinner,dessert, and ensured the birthday celebrations were up to par.

-Guest services also included presenting the bill, adding to their package, and recommendations for their time with us in order to provide a more meaningful experience.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Menu Memorization
• With my strong order-taking skills, I ensure accuracy and efficiency in processing customer requests. I have a keen eye for detail, minimizing errors and maintaining a smooth workflow in the restaurant.

• Set up a workstation daily to accommodate daily demands
• Worked hands on to ensure customer satisfaction
• Engaged customers in the process to provide a memorable experience
• Followed health and safety protocols for guest and employee benefit
• Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable designs.

• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Leveraged data and analytics to make informed decisions and drive business improvements.