MacKinzi von Holten
Atlanta,GA
Summary
Achieved customer delight through expertly crafted Guinness pours and stunning café latte art. Enhanced beverage offerings by managing keg lifting and large batch cold brew preparation, as well as crafting house made flavors of seasonal beverages. Fostered community engagement by connecting guests with local events, resulting in memorable experiences.
Overview
10
10
years of professional experience
Work History
Barista
The Daily
Atlanta, GA
02.2023 - Current
- Delivered high-quality coffee beverages in fast-paced environment.
- Operated espresso machines and grinders to ensure consistent product quality.
- Assisted in training new baristas on beverage preparation techniques and customer service skills.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Monitored inventory levels and restocked supplies as needed to prevent shortages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Bartender
Mac McGees Irish Pub
Roswell, GA
05.2021 - 12.2021
- Mix and serve beverages according to established recipes and customer preferences.
- Maintain cleanliness and organization of bar area to ensure efficient service flow.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Company Supply LLC
Dublin, GA
03.2018 - 03.2019
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing service speed.
- Collaborated with kitchen staff to ensure timely food preparation and presentation
- Processed transactions accurately using point-of-sale systems, ensuring financial accountability.
Barista
The Bean
New York, NY
08.2017 - 11.2017
- Achieved high customer satisfaction by delivering prompt service and expertly crafting a range of coffee beverages, smoothies, and fresh-pressed juices in a high volume environment at multiple store locations. Streamlined payment processes and maintained an orderly workstation to support efficient operations.
Hostess/ Waitress/ Expo & To-Go Cashier
Mellow Mushroom
Dunwoody, GA
08.2016 - 05.2017
- Oversaw server rotations to optimize workflow and customer service. Fostered positive customer interactions as a primary point of contact. Collaborated with team members to deliver food and beverages efficiently. Managed payment processing to streamline transactions and enhance customer satisfaction.
Education
Theatre
Valdosta State University
Valdosta, GA01-2016
Diploma - Dance and Theater Emphasis
Washington County High School
Sandersville, GA01-2013
Skills
- Has excellent management of time and organization in the workplace
- Enjoys creating new and delicious products for the community
- Has experience in working with such heavy machinery as a meat slicer/ juice press, espresso machine
- Communicates well with customers and staff
- Reliably handles cash or card payments and gratuities
- Experienced working with the Touch Bistro, Square POS, and Revel System payment apps
Timeline
Barista
The Daily
02.2023 - Current
Bartender
Mac McGees Irish Pub
05.2021 - 12.2021
Server
Company Supply LLC
03.2018 - 03.2019
Barista
The Bean
08.2017 - 11.2017
Hostess/ Waitress/ Expo & To-Go Cashier
Mellow Mushroom
08.2016 - 05.2017
Diploma - Dance and Theater Emphasis
Washington County High School
Theatre
Valdosta State University