Mariana Leon
Laveen,AZ
Summary
Compassionate customer care representative with over 8 years of experience in resolving delivery issues and enhancing customer satisfaction. Demonstrated adaptability and calm professionalism under pressure, contributing to effective communication and timely solutions.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
DHL Epress
Tempe, AZ
03.2015 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing accurate information and resolving issues promptly.
- Managed high call volume with exceptional professionalism and efficiency.
Customer Care Backline Core Advisor •
DHL Express
Tempe, AZ
07.2018 - 10.2024
Provided assistance to customers in tracking and tracing shipments to resolve delivery issues.
Opened traces when shipments were held up in customs clearance events.
resolved delivery issues with networks around the world
Education
No Degree - General Studies
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- Fluent in two languages
- Empathy and patience
- Adaptability and flexibility
- Committed to continuous self-improvement
- Maintains professionalism during stressful circumstances
Languages
English
Professional Working
Spanish
Timeline
Customer Care Backline Core Advisor •
DHL Express
07.2018 - 10.2024
Customer Care Representative
DHL Epress
03.2015 - Current
No Degree - General Studies
Maricopa Community Colleges, South Mountain Community College