Mariana Luna
Minneola,FL
Summary
Proven Guest Service Specialist at Mister Car Wash, adept in exceptional communication and problem-solving, ensuring guest satisfaction and loyalty. Skillfully managed emergencies and complaints, enhancing guest relations and retention. Excelled in multitasking and teamwork, fostering a welcoming environment and securing repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Specialist
Mister Car Wash
2021.01 - 2021.09
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled high-pressure situations with grace, maintaining professionalism at all times.
- Delivered exceptional service through effective communication and active listening to guests'' needs.
- Built strong relationships with guests, fostering loyalty and repeat business.
- Responded quickly to emergency situations, prioritizing guest safety and comfort above all else.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Crew Member
McDonald's
2020.01 - 2020.12
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Diploma -
South Lake High School
Groveland, FL05.2022
Skills
- Exceptional communication
- Guest Relations
- Complaint Handling
- Customer Service
- Detail Oriented
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
Certification
- Medical Billing and Coding License - 2024
Languages
Spanish
Limited Working
Timeline
Guest Service Specialist
Mister Car Wash
2021.01 - 2021.09
Crew Member
McDonald's
2020.01 - 2020.12
Diploma -
South Lake High School
- Medical Billing and Coding License - 2024
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