Portfolio
Summary
Skills
Accomplishments
Overview
Work History
Writing
Additional Information
Education
Languages
20
Mariana Marques Silvestre

Mariana Marques Silvestre

Green Bay,Wisconsin

Portfolio

https://docs.google.com/document/d/1_QOKDjvSe69HAGUeVgRx4nwD2IIXMoEmQY8lUAACYbk /edit?usp=sharing

Summary

Driven and adaptable, I secured strong communication and collaborative skills at UW-Green Bay, enhancing customer satisfaction and working towards bettering work and educational environments. Skilled in storytelling and writing, I efficiently addressed inquiries and communicated my ideas and plans well, along with boosting office morale. My background includes proficient use of Fusion software, Microsoft Office, and a knack for maintaining high organizational standards (due to being extremely detail-oriented). I have been commonly recognized for taking proactive approaches to identifying and addressing issues, whether that be in a DEI, office, or classroom setting.

Skills

  • Storytelling and Writing Proficiency
  • Copyediting Experience
  • Experienced in DEI work, research, and conversations
  • Strong Communication, Interpretation, and Active Listening Skills
  • Passionate about learning and committed to continual improvement
  • Works well in team settings, providing support and guidance
  • Research Experience
  • Self-motivated
  • Customer Service Skills
  • Bilingual (English and Portuguese)

Accomplishments

  • Interned for UW- Green Bay's EDI (Equity, Diversity, and Inclusion) office, where we conducted research to better the university's environment for several minority groups and communities
  • Interned for the Teaching Press, UW- Green Bay's student-led publishing house and was involved in the publishing of three books
  • Completed all steps of UW- Green Bay's Safe Ally Training and have received certification
  • Received a personalized letter from UW- Green Bay's Humanities Department congratulating me on my writing and efforts
  • Tutored elementary students in Danz Elementary School
  • Taught English at an Indonesian public school

Overview

2
2
years of professional experience

Work History

Student Billing Assistant

UW- Green Bay
01.2024 - 07.2024
  • Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes
  • Produced and mailed invoices, payment reminders, and financial notices
  • Prepared and sent out itemized tuition statements, bills, and invoices
  • Sorted through and helped to process tuition appeals
  • Responded to customer concerns and questions on daily basis
  • Maintained cleanliness and organization of office

Equity, Diversity, and Inclusion (EDI) Intern

UW-Green Bay
Green Bay, Wisconsin
10.2023 - 05.2024
  • Conducted research on specific minorities within UW- Green Bay's population and focused on how to better their student experience
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations
  • Worked towards creating a more inclusive and equitable environment for minorities in UW-Green Bay
  • Participated in UW-Green Bay's mission to becoming a Hispanic Serving Institution (HSI)

Seasonal Retail Sales Associate

Follett Campus Bookstore
08.2022 - 01.2024
  • Greeted customers and helped with product questions, selections, and purchases
  • Familiarized with ISBN, SKU, etc. and how to use them to locate books and merchandise in and outside bookstore
  • Maintained cleanliness and organization of store
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Responsible to be informed of book store's policies and productivity in order to answer customer questions
  • Familiarized with finalizing and packaging orders along with

Writing

I am currently an undergraduate student at the University of Wisconsin- Green Bay, and plan to pursue a career in writing with my English Creative Writing and Writing and Applied Arts degrees. I am passionate about writing, especially creative nonfiction, and speaking up about gendered and societal issues— hence my minors in Women's, Gender, and Sexuality Studies and Humanities. My dream is to publish work that revolves around my experiences thus far as a Brazilian woman of color, and as a non-immigrant in the United States. Although fiction is something I still enjoy writing, I tend to lean more towards writing about my experiences and those of others, along with real life topics I am passionate about, hence my Writing and Applied Arts emphasis in Community Storytelling.

Additional Information

I am an international student on a non-immigrant visa here in the U.S. I have grown up in several countries, having been exposed to dozens of types of people and cultures, which has opened my eyes and ears to learning new things. This background has proven to be extremely beneficial and significant to molding who I am today, along with also pushing me to focus my writing on the human experience. As of now they normally relate back to me, but I am eager to broaden this scope.

Education

Bachelor of Arts - English: Creative Writing

UW- Green Bay
Green Bay, WI
12.2025

Bachelor of Fine Arts - Writing And Applied Arts

UW- Green Bay
Green Bay, WI
12.2025

Minor - Women, Gender, And Sexuality Studies

UW- Green Bay
Green Bay, WI
12.2025

Minor - Humanities

UW- Green Bay
Green Bay, WI
12.2025

High School Diploma -

Sekolah Global Indo-Asia
Batam, Indonesia
06.2020

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Mariana Marques Silvestre