Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Certification
Work Availability
Timeline
References
BusinessAnalyst

Mariana Martinez

Harlingen,TX

Summary

Attentive Dispatcher bringing [ 5 ] years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Dispatcher

Harlingen Police Department
02.2019 - Current
  • Developed and delivered emergency response plans to improve attendance timeframes.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, and fire while tracking data in real-time environments.
  • Answered calls from automatic routing system and took basic information from callers.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Dispatched and coordinated emergency services teams according to high-priority calls.

Direct Care Worker

BCFS Health And Human Services
04.2016 - 02.2019
  • Identified changes in client status or needs and communicated to the supervisor .
  • Maintained records of services performed and condition of patients.
  • Responded promptly and positively to client requests for assistance.
  • Worked in child and adolescent residential institutions.
  • Maintained records of transported clients to and from medical appointments with safety and efficiency.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Supervised daily activities and provided assistance to staff.

Store Supervisor

Burks Outlet
Edinburg , Texas
09.2011 - 06.2012
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

No Degree - Pharmacy Technician

UTRGV Continuing Education
Edinburg, TX
12.2022

High School Diploma -

IDEA College Preparatory
Donna, TX
05.2010

Skills

  • Public Safety Telecommunicator (PST) ( Advance license 479317)
  • Communications Training Officer (CTO)
  • Cross-Departmental Teamwork
  • Teamwork and Collaboration
  • CPR and First Aid
  • NCIC Database
  • Dependable and Responsible
  • Fluent in (Spanish)
  • Multitasking

Accomplishments

  • Civilian Employee of the year [ 2021 ]

Work Preference

Work Type

Full Time

Work Location

On-SiteHybridRemote

Important To Me

Career advancementPaid sick leaveHealthcare benefitsPaid time off

Certification

  • PST - Public Safety Telecommunicator [479317]
  • CTO - Communications Training Officer
  • Pharmacy Technician Trainee License - [ 347386]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Dispatcher

Harlingen Police Department
02.2019 - Current

Direct Care Worker

BCFS Health And Human Services
04.2016 - 02.2019

Store Supervisor

Burks Outlet
09.2011 - 06.2012

No Degree - Pharmacy Technician

UTRGV Continuing Education

High School Diploma -

IDEA College Preparatory

References

* References upon request

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Mariana Martinez