Mariana Montenegro
Anaheim,CA
Summary
Knowledgeable and dedicated Member service professional with extensive experience in finance. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, energetic and results-oriented with passion for developing relationships, partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Schools First Federal Credit Union
12.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Associate Banker
Chase Bank
08.2017 - 11.2020
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted customers with banking needs and inquiries.
- Balanced teller drawers and ATM cash.
Education
No Degree -
Fullerton College
Fullerton, CASkills
- Calm and Professional Under Pressure
- Training and Development
- Multitasking
- Active Listening
- Banking Knowledge
- Credit Union Knowledge
- Time Management
Languages
Spanish
Professional Working
Timeline
Member Service Representative
Schools First Federal Credit Union
12.2020 - Current
Associate Banker
Chase Bank
08.2017 - 11.2020
No Degree -
Fullerton College
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