Mariana-Nicole Andre Miranda
South River,USA
Summary
Attentive Translator fluent in English and Portuguese. Strong history of success in translating documents, audio files and in-person conversations. Skilled in deciphering unclear media and delivering error-free translations. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Account Manager
Provident Protection Plus
Iselin, NJ
03.2025 - Current
- Managed client portfolios, ensuring optimal coverage and satisfaction.
- Facilitated communication between clients and underwriting teams to resolve issues promptly.
- Developed tailored insurance solutions based on client needs and preferences.
- Conducted policy reviews to identify gaps and recommend enhancements.
- Maintained accurate records in CRM systems for tracking client interactions and feedback.
- Work with AMS360, Imageright, and Vertifor
- Carriers including: Chubb, Cincinatti, Cumberland, Foremost, FMI, Hanover, Nation Wide, National General, Philcon, Plymouth Rock, Progressive, Safeco, Selective/Selective Flood, Travelers, Hagerty, and American Collectors
- Policies including: Personal Auto, Homeowners, Condo, Renters, Dwelling Fire, Boat, Specialty Vehicles, Umbrella, Scheduled Property
- Average Premiums: $1-6k
- High End Client Premium: $12k-15k
Account Manager
State Farm
Martinsville, NJ
01.2024 - 03.2025
- Managed client accounts, ensuring exceptional service and satisfaction.
- Developed strategic insurance solutions tailored to individual client needs.
- Collaborated with underwriting teams to facilitate policy approvals and renewals.
- Conducted regular account reviews to identify opportunities for cross-selling services.
- Maintained accurate records of customer interactions for quality assurance and performance evaluation purposes.
- Adapted quickly to changing customer needs, demonstrating flexibility in fast-paced environments.
- Worked with Salesforce and Necho
Education
High School Diploma -
South River High School
South River, NJSkills
- Hospitality and accommodation
- Teamwork and Collaboration
- Cash Handling
- Self Motivation
- Analytical Thinking
- Sales Techniques
- Multitasking
- Time Management
- Problem-Solving
- Task Prioritization
- Reliability
- Organizational Skills
- Interpersonal Skills
- Active Listening
- Goal Setting
Certification
Property and Casualty License in NJ, NY, and PA
Timeline
Account Manager
Provident Protection Plus
03.2025 - Current
Account Manager
State Farm
01.2024 - 03.2025
High School Diploma -
South River High School