Mariana Orozco
West Covina,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Unikoo Glass and Hardware
El Monte, California
11.2023 - 12.2024
- Displayed professional standards at reception desk to impress visitors.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Created presentations using Microsoft Office software applications.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Computed balances, totals or commissions to support accounting team.
- Responded promptly to emails from customers and other departments within the organization.
- Received parcels, routed mail and opened packages for staff.
- Assisted with coordination of events including booking venues, catering services.
- Assisted with administrative tasks such as data entry into company databases.
Insurance Verification Representative
West Coast Dental
Monrovia, California
10.2022 - 11.2023
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Updated patient accounts with insurance verification information to ensure accurate billing.
- Performed outbound calls to verify patient's insurance coverage status.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Navigated through multiple online systems to obtain documentation.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Verified patient eligibility and benefits for insurance coverage.
Receptionist
Premier Pharmacy Services
Baldwin Park, California
08.2022 - 10.2022
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled and confirmed appointments.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Dishwasher
My Delight Cupcakery
Upland, California
12.2021 - 06.2022
- Operated commercial dishwashing machines efficiently.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Removed built-up waste and potential contaminants from waste receptacles, machinery, and cooking equipment.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Assisted chef with food measurements, preparation and storage when necessary.
Administrative Clerk
United States Marine Corps
Havelock, North Carolina
07.2016 - 07.2020
- Handled incoming and outgoing correspondence, including mail, email, and faxes.
- Trained staff members to perform work activities and use computer applications.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Mentored junior team members and managed employee relationships.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Skills
- Call handling
- Supply oversight
- Reception area maintenance
- Document scanning and digitization
- Payment collection
- Multi-line phone operation
- Document management
- Visitor assistance
- File organization
Timeline
Receptionist Administrator
Unikoo Glass and Hardware
11.2023 - 12.2024
Insurance Verification Representative
West Coast Dental
10.2022 - 11.2023
Receptionist
Premier Pharmacy Services
08.2022 - 10.2022
Dishwasher
My Delight Cupcakery
12.2021 - 06.2022
Administrative Clerk
United States Marine Corps
07.2016 - 07.2020