Josean Jaset Pérez
Columbus
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Casino Table Games Dealer
Hollywood Casino Columbus
Columbus
02.2020 - Current
- Communicated professionally with other dealers, supervisors, and managers.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Kept up-to-date on new games and strategies to improve performance as a dealer.
- Maintained accurate records of transactions and payouts.
- Accurately calculated wagers placed by players using basic math skills.
- Provided excellent customer service while interacting with players in a friendly manner.
Operation Team Leader
DHL eCommerce
Columbus
02.2017 - 02.2020
- Trained, mentored and motivated employees to maximize team productivity.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established clear objectives for each team member and tracked progress against goals.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Provided guidance and direction to ensure compliance with company policies and procedures.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Inventory Coordinator
DHL eCommerce
Columbus
02.2016 - 02.2017
- Managed end-of-life inventory to minimize losses and maximize returns.
- Researched alternative sources for materials when necessary due to backorders or shortages.
- Coordinated inventory, stocking and ordering.
- Utilized inventory management software for tracking and reporting purposes.
Forklift Operator
DHL eCommerce
Columbus
04.2015 - 02.2016
- Relocated goods from dock area to appropriate storage locations.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
Customer Service Representative
Collection Agency
Columbus
04.2014 - 04.2015
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Eugenia María De Ostos
Puerto Rico 05-2010
Skills
- Transaction management
- Customer engagement
- Team leadership
- Inventory management
- Operational efficiency
- Employee training
- Conflict resolution
- Problem-solving abilities
- Money handling
- Customer service
- Interpersonal communication
- Excellent communication
- Reliability
- Teamwork
- Team building/leadership
- Effective communication
- Employee relations
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Casino Table Games Dealer
Hollywood Casino Columbus
02.2020 - Current
Operation Team Leader
DHL eCommerce
02.2017 - 02.2020
Inventory Coordinator
DHL eCommerce
02.2016 - 02.2017
Forklift Operator
DHL eCommerce
04.2015 - 02.2016
Customer Service Representative
Collection Agency
04.2014 - 04.2015
High School Diploma -
Eugenia María De Ostos