Mariana Perez
Dallas,TX
Summary
Results-oriented team leader with a strong background in training and development. Skilled in customer issue resolution and enhancing overall guest experiences. Committed to promoting teamwork and ensuring operational efficiency.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Greeter
Bear Creek Family Dentistry
Dallas, TX
06.2024 - Current
- Greeted patients upon arrival, establishing a welcoming atmosphere.
- Scheduled, confirmed, and rescheduled patient appointments efficiently.
- Ensured smooth patient flow by coordinating communication among dental staff.
- Answered incoming phone calls, accurately routing inquiries.
- Verified dental insurance eligibility and benefits, facilitating accurate patient billing and financial transparency.
- Contacted insurance companies and utilized online portals to obtain up-to-date coverage information, enhancing service accuracy for patients.
- Processed patient payments, copayments, balances, and financing transactions accurately.
- Assisted patients with Sunbit and Care Credit financing options and guided them through the application process.
Shift Leader
Wingstop
Dallas, TX
12.2023 - 06.2024
- Resolved customer concerns to improve guest satisfaction and foster positive dining experiences.
- Trained new employees on POS operations, customer service, cash handling, and company policies
- Prepared daily cash deposits and verified cash drawers at shift start and end.
- Promptly reconciled POS reports with register totals to catch discrepancies.
- Conducted cash counts and register checks, organizing shift paperwork for precise record keeping.
- Monitored inventory levels and notified management of low-stock items to support timely ordering.
- Assisted management with inventory counts, stocking, and cleaning to ensure efficient restaurant operations.
Sales Associate
Foot Locker
Dallas, TX
10.2022 - 12.2023
- Welcomed customers and provided friendly, personalized service throughout their shopping experience.
- Guided customers in selecting footwear and accessories tailored to personal preferences and budget, enhancing overall satisfaction.
- Demonstrated in-depth knowledge of products, brands, styles, sizes, and promotions to assist customers effectively.
- Collaborated effectively with team members to reach daily sales and service goals.
- Handled purchases, returns, and exchanges with precision.
- Contributed to inventory control by restocking merchandise and processing shipments.
Education
High School Diploma -
South Oak Cliff High School
Dallas, TX05-2024
Skills
- Appointment scheduling
- Appointment management
- Patient intake processing
- Patient flow coordination
- Insurance verification
- Payment processing
- Customer service
- Team coordination
- Training and development
Languages
English
Professional
Spanish
Professional
Certification
- BLS Certification
- RDA Texas State Board, Issued
- Registered Technician Trainee Texas State board, issued
- THTRCS HEART certificate
Timeline
Greeter
Bear Creek Family Dentistry
06.2024 - Current
Shift Leader
Wingstop
12.2023 - 06.2024
Sales Associate
Foot Locker
10.2022 - 12.2023
High School Diploma -
South Oak Cliff High School