Mariana Prieto
Fort Collins,CO
Summary
I am currently a Colorado State University sophomore majoring in psychology with a minor in criminology. I have worked on the CSU campus before and have learned many different skills throughout working with CSU personnel. I am invested in learning new things as well as helping people around me if needed. This job opportunity opens multiple doors for working with new people and in a new environment as well as learning new things and new skills from people who work around me. I am interested in starting a job in the spring semester of 2024 and am available to start as soon as possible. I take into account different work principles and understand the concept of work ethic and responsibility. Hardworking with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
2
2
years of professional experience
Work History
Student Employee
CSU Lake Street Market
Fort Collins, CO
03.2024 - Current
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Managed cash register operations using POS system and processed sales and returns.
- Cleaned shelves and restocked with new inventory when products stock ran low.
Community Assistant
Asset Living
Fort Collins, CO
04.2024 - 08.2024
- Coordinated activities set up, and clean up for residents.
- Protected confidential information of residents with careful documentation.
- Communicated with vendors regarding orders, deliveries and invoices.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Restaurant Team Member
Dave’s Hot Chicken
Fort Collins, CO
09.2023 - 01.2024
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Communicated clearly with kitchen staff regarding order specifics.
- Provided quality customer service with a friendly attitude.
- Bussed, cleared, and reset tables as needed throughout shift.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Processed payments accurately and efficiently using POS system.
- Answered phone calls promptly and handled inquiries from customers courteously.
Hostess Manager
Copper Cellar
Knoxville, TN
06.2023 - 08.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Student Employee
Durrell Dining Center
Fort Collins, CO
11.2022 - 04.2023
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Set up food items for brunch buffet line.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Maintained cleanliness of work areas throughout shift.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Responded promptly to customer complaints regarding food quality or service issues.
Education
Some College (No Degree) - Psychology, Criminal Justice And Criminology
Colorado State University
Fort Collins, COSkills
- Guest Experiences
- Customer Interaction
- Supply Restocking
- Verbal and Written Communication
- Call Documentation
- Employee Coaching
- Work Prioritization
- Time Management
- Team Work
- Bi-lingual
- Problem Solving
- File Maintenance
- Mail handling
- Calendar Management
- Database entry
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Community Assistant
Asset Living
04.2024 - 08.2024
Student Employee
CSU Lake Street Market
03.2024 - Current
Restaurant Team Member
Dave’s Hot Chicken
09.2023 - 01.2024
Hostess Manager
Copper Cellar
06.2023 - 08.2023
Student Employee
Durrell Dining Center
11.2022 - 04.2023
Some College (No Degree) - Psychology, Criminal Justice And Criminology
Colorado State University
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