Mariana Puc
Cabot,AR
Summary
Dynamic professional with extensive experience in retail operations at Dollar General Store, excelling in team leadership and customer service. Proven ability to enhance inventory control and optimize store organization, resulting in improved efficiency. Skilled in training staff and fostering relationships, ensuring exceptional customer experiences and driving sales growth.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
11.2025 - Current
- Facilitated onboarding and training processes for new hires.
- Managed inventory levels by efficiently stocking shelves with products.
- Organized and maintained filing system for efficient document retrieval.
- Supervised and directed staff coordination efforts to enhance team efficiency.
- Developed and executed comprehensive planograms.
- Updated product labels and adjusted pricing structures to enhance market competitiveness.
- Collaborated with vendors to streamline supply chain operations.
- Executed cash handling operations with precision and accuracy.
- Oversaw deposit management processes to ensure accuracy and compliance.
- Assisted in processing bank drop-offs for daily transactions. Supported team in maintaining accurate records of deposits. Contributed to efficient handling of cash management tasks.
- Oversaw closing responsibilities to ensure timely and accurate transaction completion.
Lead Server
Cracker Barrell Old Country Store
06.2025 - 10.2025
- Supervised and trained team members on service standards and operational procedures.
- Coordinated dining room activities to ensure timely service and guest satisfaction.
- Resolved customer inquiries and complaints, enhancing overall dining experience.
- Implemented efficient table turnover strategies, improving workflow during peak hours.
- Maintained knowledge of menu items, providing recommendations based on customer preferences.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation quality.
- Conducted inventory checks to manage stock levels and minimize waste effectively.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Salesperson
Vivint Smarthome
01.2025 - 06.2025
- Engaged customers to identify needs and recommend appropriate smart home solutions.
- Demonstrated product features and benefits, enhancing customer understanding of system capabilities.
- Assisted in managing inventory levels to ensure product availability for customer demands.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Conducted follow-up communications to maintain customer relationships and encourage repeat business.
- Identified opportunities for process improvements in sales procedures resulting in enhanced operational efficiency.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
Server
Patron Mexican Bar & Grill
05.2024 - 12.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Accurately processed orders using POS system to streamline transactions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Upsold menu items effectively, contributing to increased sales revenue.
- Adapted quickly to fast-paced environment, managing multiple tables efficiently.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints professionally, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
New Hempstead High School
Savannah, GA05.2023
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Team building and leadership
- Time management
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
- Display setup
- Loss prevention
- Strategic planning
- Relationship building and management
Timeline
Assistant Store Manager
Dollar General Store
11.2025 - Current
Lead Server
Cracker Barrell Old Country Store
06.2025 - 10.2025
Salesperson
Vivint Smarthome
01.2025 - 06.2025
Server
Patron Mexican Bar & Grill
05.2024 - 12.2024
High School Diploma -
New Hempstead High School