MARIANA RAIMUNDO

Directed human resources initiatives for the store, focusing on talent acquisition, leadership development, employee engagement, and performance management. Partnered with executive leaders to cultivate a high-performing, inclusive culture while optimizing compliance and workforce planning to align human resources strategies with business objectives.

• Recruited and hired skilled individuals, enriching organizational talent pool and expertise.
• Fostered positive work environment through mentorship and coaching, enhancing employee engagement.
• Managed scheduling and staffing to ensure optimal coverage for peak business hours, enhancing customer experience.
• Led cross-functional teams to streamline operations, contributing to improved sales performance.

Enhanced guest experiences through store leadership, creating cohesive team and operational excellence. Streamlined retail processes and improved talent management, managing payroll, creating strategic schedules based on business demand, enriching new hire experiences, and guiding team member consultations.

• Led cross-functional projects that improved operational efficiency and supported strategic goals.
• Increased team productivity by implementing organizational systems and streamlining processes.

• Connected with at least 2 customers daily on Nordstrom On by sending personalized style boards to enhance their shopping experience
• Achieved personal commission goals by implementing effective sales strategies for a pay period at a minimum of once a month
• Collaborated with 8 sales associates to consistently meet and exceed the floor's daily sales goal
• Analyzed customer needs daily to identify merchandise that fulfilled those needs

• Created welcoming environment for 10 clients daily
• Counseled customers daily on pet needs and addressed their concerns
• Prepared financial balances and issued itemized receipts for each appointment