Proficient in customer service with a focus on critical thinking and active listening. Successfully managed escalated issues and maintained professionalism under pressure, ensuring positive outcomes for customers and the company.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Blackhawknet Network
San Salvador
07.2025 - 01.2026
Assisted customers by resolving inquiries and providing product information efficiently.
Utilized CRM software to track customer interactions and maintain accurate records.
Collaborated with team members to improve service protocols and enhance customer experience.
Customer Service Representative
Speridian Tecnologies
Santa Ana
10.2024 - 03.2025
Adapted quickly to changes in policies and procedures, maintaining service quality during transitions.
Educated customers on product features, benefits, and usage for informed decision-making.
Handled escalated issues professionally, demonstrating strong problem-solving skills under pressure.
Customer Service Representative
Teleperformance
San Salvador
06.2023 - 10.2024
Contributed to team goals by meeting or exceeding daily performance targets consistently.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.