Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariana Ramos

Santa Ana,VA

Summary

Proficient in customer service with a focus on critical thinking and active listening. Successfully managed escalated issues and maintained professionalism under pressure, ensuring positive outcomes for customers and the company.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Blackhawknet Network
San Salvador
07.2025 - 01.2026
  • Assisted customers by resolving inquiries and providing product information efficiently.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Collaborated with team members to improve service protocols and enhance customer experience.

Customer Service Representative

Speridian Tecnologies
Santa Ana
10.2024 - 03.2025
  • Adapted quickly to changes in policies and procedures, maintaining service quality during transitions.
  • Educated customers on product features, benefits, and usage for informed decision-making.
  • Handled escalated issues professionally, demonstrating strong problem-solving skills under pressure.

Customer Service Representative

Teleperformance
San Salvador
06.2023 - 10.2024
  • Contributed to team goals by meeting or exceeding daily performance targets consistently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Education Degree - Education

Universidad Catolica De El Salvador
Santa Ana
06-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Blackhawknet Network
07.2025 - 01.2026

Customer Service Representative

Speridian Tecnologies
10.2024 - 03.2025

Customer Service Representative

Teleperformance
06.2023 - 10.2024

Education Degree - Education

Universidad Catolica De El Salvador