Mariana Santos
Charlotte,NC
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering newskills.
Responsible for arranging and coordinating appointments, meetings, and schedules for a company's employees, clients, or customers. Excellent organizational and communication skills, attention to detail and the ability to multitask in a fast-paced environment. Responsible for general administrative work and
maintenance,
Dedicated with 6 years of Customer service experience. Commended for excellent multitasking abilities and happy, patient demeanor.
Overview
10
10
years of professional experience
Work History
Coordinador/ Administrative Assistant
Cornerstone Insulation
02.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Restaurant Manager
Delicias Colombianas
03.2018 - 06.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handle 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
Dental Assistant Specialist
KOi Dental
01.2015 - 01.2016
- Enhanced patient comfort by providing compassionate and attentive care during dental procedures.
- Contributed to a welcoming environment by maintaining a clean, organized, and well-stocked operatory area.
- Supported dentists in the implementation of new dental technologies, enhancing the overall quality and efficiency of patient care.
- Reduced appointment cancellations through diligent follow-up calls reminding patients of upcoming visits.
- Ensured smooth daily operations by effectively coordinating appointments and managing the front desk when needed.
- Supported dentists in performing accurate diagnostic evaluations through efficient X-ray preparation and processing.
Dental Technician
CAD/CAM
01.2015 - 01.2016
- Prepared patients for various dental procedures, ensuring that their needs were always fully met
- Operated and sterilized various tools and equipment and maintained a clean and organized work environment
- Worked on the creation of dentures, braces, bridges, and crowns and provided an all-time excellent customer service.
Education
Bachelor - Dentistry (Pre-Dentistry)
Universidad Santa Maria
Caracas, Venezuela07.2019
High School -
I. E Renacer
2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Customer Relations
- Strong Problem Solver
- Bilingual: Spanish/ English
Timeline
Coordinador/ Administrative Assistant
Cornerstone Insulation
02.2024 - 08.2024
Restaurant Manager
Delicias Colombianas
03.2018 - 06.2023
Dental Assistant Specialist
KOi Dental
01.2015 - 01.2016
Dental Technician
CAD/CAM
01.2015 - 01.2016
Bachelor - Dentistry (Pre-Dentistry)
Universidad Santa Maria
High School -
I. E Renacer