Mariana Susaj
The Bronx
Summary
Dynamic professional with a focus on customer service and teamwork in the hospitality industry. Known for effective problem-solving and attention to detail, ready to contribute to improving guest experiences and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Regency Hotel
Yonkers
10.2024 - Current
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Assisted guests with reservations, providing information about hotel amenities and services.
- Managed phone inquiries, directing calls to appropriate departments to support guest needs.
- Processed payments and handled cash transactions accurately at the front desk.
- Resolved guest complaints promptly, improving guest satisfaction and loyalty.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Utilized hotel management software to update guest information and record transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
Master of Science - English Language And Literature
University of Tirana
Albania10-2020
Master of Science - Language Interpretation And Translation
University of Tirana
Albania10-2016
Skills
- Reservation management
- Hotel management software
- Customer service
- Hospitality best practices
- Administrative skills
- Time management
- Attention to detail
- Team collaboration
- Multilingual communication
- Multilingual proficiency
- Technical support
- Proficient in Microsoft office
- Problem solving
- Conflict resolution
Certification
- English teaching license
- Security guard license
- FO1/FO3/FO4 Certificate Fire Department
Timeline
Front Desk Receptionist
Regency Hotel
10.2024 - Current
Master of Science - English Language And Literature
University of Tirana
Master of Science - Language Interpretation And Translation
University of Tirana