Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariana Torres

Tyler,TX

Summary

Dynamic Administrative Assistant with proven expertise at Smith County Juvenile Services, excelling in customer service and data management. Recognized for enhancing office efficiency through meticulous record-keeping and fostering strong client relationships. Proficient in Microsoft Office Suite, demonstrating critical thinking and effective communication to support team objectives and streamline operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Smith County Juvenile Services
01.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Communication Officer

Smith County Juvenile Services
01.2014 - 12.2019
  • Control secured area in the juvenile facility.
  • Monitored 25 security cameras.
  • Provided door access to secured staff.
  • Answered phone calls from law enforcement agencies and the community.
  • Data entry.
  • Kept records of daily facility activities.

Education

Bachelor of Science - Criminal Justice

Lamar University
Beaumont, TX

Associate of Applied Science - Criminal Justice

Tyler Junior College
Tyler, TX
05.2017

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • Documentation and record keeping
  • Database entry
  • Dedicated team player
  • Verbal communication
  • Filing and data archiving

Certification

Leadership certification

Translator certified by TDCJ

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Smith County Juvenile Services
01.2020 - Current

Communication Officer

Smith County Juvenile Services
01.2014 - 12.2019

Bachelor of Science - Criminal Justice

Lamar University

Associate of Applied Science - Criminal Justice

Tyler Junior College

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