Mariana Cook Juarez
Lakeland,FL
Overview
10
10
years of professional experience
Work History
Front Desk Administrator
First Step Therapy
Lakeland, FL
01.2026 - Current
- Managed scheduling and calendar appointments for clients.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing client contact information.
- Scheduled appointments between clients and internal staff members.
Assistant Director
Gardens Learning Center
West Palm Beach, Florida
03.2023 - 08.2025
- Supported staff in implementing educational strategies and lesson plans effectively.
- Assisted in training and mentoring new educators on best practices.
- Organized community events to engage families and promote center activities.
- Managed scheduling and logistics for classroom activities and resources.
- Facilitated communication between parents, staff, and administration regarding student needs.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Developed protocols for handling confidential information within the organization.
- Provided guidance to departmental staff in resolving customer complaints.
- Managed inventory and resources to ensure availability and cost-effectiveness.
- Coordinated daily operations to ensure smooth functioning of learning programs.
Substitute Teacher
Trinity Christian School
West Palm Beach, Florida
12.2022 - 01.2023
- Delivered engaging lessons to diverse student groups across various subjects.
- Managed classroom behavior to maintain a positive learning environment.
- Collaborated with teachers to implement lesson plans effectively.
- Adapted instructional materials to meet individual student needs.
- Supervised and supported students during lunch and recess periods.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at a consistent level.
- Promoted a safe and secure atmosphere within the classroom setting.
- Monitored student progress throughout the day.
- Implemented school policies and procedures in the classroom.
Daycare Owner/Operator
Self-employeed
Lakeland, Florida
10.2016 - 07.2022
- Managed daily operations of a licensed daycare facility.
- Developed age-appropriate lesson plans for diverse learning needs.
- Oversaw staff training and performance evaluations for team development.
- Communicated regularly with parents about children's progress and activities.
- Coordinated schedules, activities, and events for children and families.
- Maintained accurate records of enrollment, attendance, and incidents.
- Implemented effective behavior management strategies to promote positive interactions.
- Created a safe, nurturing environment to promote learning and growth in children.
- Implemented age-appropriate curricula designed to stimulate physical, mental and emotional development in young children.
Education
Bachelor of Science - Medical School
Universidad Autonoma De Guadalajara
Mexico05-2000
Skills
- Calendar management
- Scheduling appointments
- Administrative support
- Event planning
- Communication facilitation
- Attention to detail
- Problem solving
- Conflict resolution
- Time management
- Customer engagement
- Team collaboration
- Staff supervision
- Conflict management
- Administrative skills
- Fluent in English and Spanish
- Guest check-in and check-out
- Customer service management
- Listening skills
- File management
- Document management
- Problem-solving skills
- Customer service focus
- Reception area maintenance
- Resourceful and analytical
- Client communication
Timeline
Front Desk Administrator
First Step Therapy
01.2026 - Current
Assistant Director
Gardens Learning Center
03.2023 - 08.2025
Substitute Teacher
Trinity Christian School
12.2022 - 01.2023
Daycare Owner/Operator
Self-employeed
10.2016 - 07.2022
Bachelor of Science - Medical School
Universidad Autonoma De Guadalajara