Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariana Isabel Melendez Bozo

New York

Summary

Profesional with Extensive experience in customer service and Sales, I'm person Energetic and motivating Leader with advanced interpersonal skills that thrives in an environment that promotes teamwork and team buildin. My Attention to details , listening skills, and cultural awareness allows me to provide a unique business or business to customer experience. Being a Lawyer and in the Hospitality Bussines for Over 7 Years, I'm looking for a position that'll Help me develop my strength over a long term period, to build, develop, and mold my carreer over time.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Floor Captain

Fellini Cafe
03.2024 - Current
  • Maintained open lines of communication with servers, offering guidance and support as needed to facilitate their growth within the company.
  • Maintained a clean and organized dining area by overseeing table setups, clearing, and bussing throughout each shift.
  • Cultivated strong relationships with customers to build loyalty and repeat business.

Brand Ambassador

Freelance
06.2016 - Current


  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Server Captain

Barney’s / Louis Vuitton NYC
10.2022 - 05.2024
  • Maintained a clean and welcoming dining environment for guests, ensuring positive experiences and return visits.
  • Contributed to increased sales by upselling menu items such as wine pairings or appetizers whenever appropriate opportunities arose during meal service.
  • Trained new servers on restaurant procedures, menu items, and customer service standards.

Server Captain

Baby Brasa
01.2019 - 10.2022
  • Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

TAO Downtown
04.2021 - 08.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Lawyer

University of Rafael Belloso
Miami, FL

Skills

  • Hight Experience Customer Service
  • Interpersonal Skill and good communication
  • well written and Verbal Communication
  • Safety and Cleanliness Standards
  • Building new customer relationships and loyalty
  • sales and promotions
  • Team Leadership
  • Honest and Etical
  • Professional appearance
  • High volume dining
  • Sales expertise

Certification

  • NYC Server License
  • eTips Certified
  • Food & Beverage License
  • Brand Ambassador License

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Floor Captain

Fellini Cafe
03.2024 - Current

Server Captain

Barney’s / Louis Vuitton NYC
10.2022 - 05.2024

Server

TAO Downtown
04.2021 - 08.2021

Server Captain

Baby Brasa
01.2019 - 10.2022

Brand Ambassador

Freelance
06.2016 - Current

Lawyer

University of Rafael Belloso

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Mariana Isabel Melendez Bozo