HAZEL FARINAS

Floor Captain

COMPASS GROUP USA

09.2023 - Current

Enhanced team performance through effective communication and leadership, ensuring smooth operations during peak hours.
Assured compliance with local health codes by conducting regular inspections of the dining area and reporting any discrepancies to management for immediate resolution.
Maintained a clean and organized dining area by overseeing table setups, clearing, and bussing throughout each shift.
Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Assigned work to staff, set schedules, and motivated strong performance in key areas.
Created and maintained detailed reports of daily, weekly and monthly operations.
Improved customer satisfaction by efficiently managing the dining floor and addressing guest concerns promptly.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Paid attention to detail while completing assignments.
Organized and detail-oriented with a strong work ethic.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Passionate about learning and committed to continual improvement.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness and willingness to help wherever needed.