Mariana Medina Rodriguez
Williams,California
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Starbucks Barista
Starbucks
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Educated coworkers and customers about new products.
- Set and achieved goals for professional development and advancement.
Upward Bound Counselor
Yuba Community College Distrct
05.2022 - 07.2022
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Helped students develop organizational, time management and study skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Conducted individual and group counseling sessions.
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
- Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.
Orv's Shell Cashier
Shell Gas Station
11.2021 - 01.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Distance Education Student Assistant
Yuba Community College District
09.2019 - 06.2021
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Completed clerical tasks such as filing, copying and distributing mail.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gathered and organized files and research papers for internal needs and scholarly publications.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Delivered clerical support by handling range of routine and special requirements.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Provided support to help students with special needs learn and grow.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Prepared reports and maintained administrative records.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Arranged and organized classroom desks, chairs and supplies.
- Enforced rules and instructions to maintain discipline.
- Maintained and operated classroom equipment to maximize use and lifespan.
Education
Bachelor of Science - Business Administration
California State University - Sacramento
Sacramento, CA05.2024
Associate of Science - Social And Behavioral Science
Woodland Community College
Woodland, CA05.2022
Skills
- Cash Flow Management
- Educational Materials
- Guest Satisfaction
- Menu Optimization
- Workstation Maintenance
- Process Payments
- Stocking Supplies and Retail Products
- Prepare Products
- Clean and Sanitize
- Spanish Fluency
- Suggestive Selling
- Hospitality Service Expertise
- Adaptable and Flexible
- Team Player
Certification
Seal of Biliteracy
Timeline
Starbucks Barista
Starbucks
10.2022 - Current
Upward Bound Counselor
Yuba Community College Distrct
05.2022 - 07.2022
Orv's Shell Cashier
Shell Gas Station
11.2021 - 01.2022
Distance Education Student Assistant
Yuba Community College District
09.2019 - 06.2021
Bachelor of Science - Business Administration
California State University - Sacramento
Associate of Science - Social And Behavioral Science
Woodland Community College
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