MARIAN ANNETTE HURLEY
1628 SCHOOL ST ANDERSON,CA
Summary
Experienced client relations and operations professional with strengths in CRM, clear communication, and workflow management. Known for coordinating cross-functional teams, supporting clients, and improving service delivery.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Agency
3605 BECHELLI LN REDDING , CA
03.2025 - 09.2025
- Answered customer calls for Farmers Insurance Agency policy questions and service requests.
- Reviewed policy details to explain coverage, billing, and renewal information.
- Processed policy changes, including address updates, endorsements, and cancellation requests.
- Prepared quotes and gathered information for new Farmers Insurance policies.
Sales Associate
Walmart
DANA DR REDDING
07.2024 - 08.2024
- Assisted customers with merchandise selection and aisle navigation.
- Processed purchases at register and handled payment transactions.
- Restocked shelves and organized merchandise across sales floors.
- Checked inventory levels and reported low stock to supervisors.
- Maintained clean, safe, and orderly Walmart department areas.
- Followed Walmart customer service standards during daily store operations.
- Worked with fellow sales team members to achieve group targets.
Director of Marketing Operations
Placer Title
955 MAIN ST RED BLUFF, CA
06.2000 - 12.2023
- Directed marketing operations for title and escrow services across Placer Title teams.
- Coordinated campaign calendars supporting real estate agents, lenders, and branch offices.
- Managed CRM workflows for lead routing, follow-up, and client communication.
- Developed branded materials for listings, closings, and local market outreach.
- Tracked marketing requests and approvals through cross-functional production processes.
- Aligned sales, operations, and leadership on messaging for title services.
- Oversaw email, print, and digital promotions for community and referral programs.
- Coordinated cross-functional teams across departments such as sales, product development, finance and IT.
- Collaborated with senior management to develop long-term strategic goals for the organization's marketing operations efforts.
- Monitored industry trends to identify new opportunities for growth within the company's target markets.
- Developed and implemented strategies for driving marketing operations efficiency, productivity and effectiveness.
Education
High School Diploma -
WEED HIGH SCHOOL
Weed, CA08-1975
Skills
- Customer relationship management
- Sales support
- Problem solving
- Clear communication
- Workflow management
- Attention to detail
- 10-key
- Multitasking and organization
- Building rapport
- Strong teamwork
- Client relations
- Customer relationship management (CRM)
- Service standard compliance
- Public speaking
Timeline
Customer Service Representative
Farmers Insurance Agency
03.2025 - 09.2025
Sales Associate
Walmart
07.2024 - 08.2024
Director of Marketing Operations
Placer Title
06.2000 - 12.2023
High School Diploma -
WEED HIGH SCHOOL