Marianela Gulke

• Supported Sales, Account Management, and Consulting teams in client servicing and retention.
  Achieved client retention goals by responding promptly to inquiries from clients and prospects.
  Interacted professionally with clients, insurance carriers, vendors, and team members.
  Maintained a positive company image through effective communication with all stakeholders.

• Maintained customer files and processed administrative tasks for daily client servicing.
  Monitored advancements in insurance industry to provide relevant product information.
  Collaborated with clients and stakeholders to ensure professional service delivery.

Managed employee recruitment and conducted new hire orientation sessions to build a skilled, safety-focused workforce.
Organized monthly Safety Committee meetings, ensuring adherence to safety protocols and procedures.
Provided onsite training on safe work practices and hazardous materials handling to enhance employee awareness.
Conducted regular hazard evaluations in compliance with OSHA standards to identify potential risks.
Performed pre-job hazard analyses and coordinated emergency response actions for job site safety.
Monitored job sites for unsafe conditions, implementing corrective measures to mitigate risks.
Investigated incidents to determine root causes, reducing future occurrences through targeted interventions.
Maintained comprehensive safety performance records and assisted in creating safety training videos.

• Managed daily security operations within juvenile facility, focusing on safety and clear communication.
  Employed de-escalation techniques to respectfully manage challenging behaviors.
  Optimized structured youth movement processes, ensuring efficient transportation and adherence to documentation standards.
  Cultivated strong relationships with youth through empathetic interactions aligned with rehabilitation goals.