Microsoft office 365, Excel, Teams, Okta, Broker office, Five9, EMR,
Marianela Ramos
Orlando,FL
Summary
Seeking a career opportunity in a stable organization, to obtain growth. Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Quantum Insurance Advisors
08.2023 - 08.2024
- Highly organized and detailed-oriented administrative assistant supporting directors and managers
- Proficient in calendar management, travel coordination and document preparation, event planning.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors With insurance benefits. Managing office operations.
Medicare Customer Service Representative
CarePlus Health Plans
06.2021 - 07.2023
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Arrange transportation, assist with prior authorizations, Intake calls assist per customer's needs. Develop events such as food drives and health fairs.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Microsoft office 365, concur, trip log, Avaya/ Five9 system, CMS / digital tools, teams, okta, broker office
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries while face to face or telephonic.
Call Center Patient Care Advocate
AllianceRx Walgreens Prime
07.2020 - 05.2021
- Provide patients with customer service in relation to prescriptions, clinical services, inquires, patient suggestions and complaints
- Provide pricing, availability, and shipping schedule information medications, pharmacy services
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Obtain all new insurance information, run test claims
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Resolved problems with communication and billing to foster seamless services.
Sr. Administrative Assistant
Marriott Gaylord Palms
08.2018 - 03.2020
- Direct support for Director of Food and Beverages, served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Complete reservations and answer inquiries from guests
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Kept files and records in content management systems such as MS SharePoint, EXCEL, word processing and others.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions..
- Arranged business travel details for company employees per supervisor requirements.
Medical Assistant
Hunter’s Creek Pediatrics
01.2011 - 08.2018
- Performed medical records management(EMR), including filing, organizing and scanning documents.
- Receiving and replying correspondence updates on ER/Urgent Care/Specialist reports
- Provide assistances at the front desk answering phones, scheduling appointments, verifying insurance status using the Availity, collecting past due or present balances, request any records/ lab reports concerning visits out of doctors care
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Certificate - Medical Assistant
Everest University South Orlando
9200 Southpark Center10-2010
Skills
- Customer Service
- Multi-Line Phone Systems
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Customer Relations
- Scheduling
- Professional Communication
- Dedicated Team Player
Certification
- CPR/AED Certification
- First Aid Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Full Professional
Timeline
Administrative Assistant
Quantum Insurance Advisors
08.2023 - 08.2024
Medicare Customer Service Representative
CarePlus Health Plans
06.2021 - 07.2023
Call Center Patient Care Advocate
AllianceRx Walgreens Prime
07.2020 - 05.2021
Sr. Administrative Assistant
Marriott Gaylord Palms
08.2018 - 03.2020
Medical Assistant
Hunter’s Creek Pediatrics
01.2011 - 08.2018
- CPR/AED Certification
- First Aid Certification
Certificate - Medical Assistant
Everest University South Orlando
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