Marianella Luna De Sardella
Everett,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Grocery Shopper
Whole Foods Market Inc
03.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route..
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Shopper
Amazon
03.2020 - 03.2022
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Delivery Driver
Dash Delivery LLC
09.2018 - 03.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Residential Sales Representative
ADT Security
09.2017 - 08.2018
- Reviewed and executed confidential documents, contracts and disclosures.
- Prepared and presented sales presentation and proposal to prospects
- Sell ADT products and services within assigned territory maintaining sales quotas and following established guidelines.
Retail Sales Associate Bilingual
T Mobile Arena
11.2016 - 06.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Legal Assistant
Law Offices Of Matthew W. Anderson
03.2016 - 10.2016
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Business Account Leader
Telefonica Venezolana CA
06.2006 - 07.2015
- Achieve Assigned Latin America expectations quota on the assigned territory: sales, incomes and profitability.
- Prepare and present formal presentations and use excellent consultant solution selling skills to ensure long term relationship building and meet business goals.
- Complete strategic costumer account plans that meet company standards.
- Build strong relationships with costumers at regional level.
Costumer Service Representative Call Center
Telcel Bellsouth Venezuela
05.2002 - 07.2006
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BBA - Advertising
Universidad Alejandro De Humboldt
Caracas Venezuela06.2006
Skills
- Sales Proficiency
- Attention to Detail
- Relationship Building
- Online Order Processing
- Purchase Recommendations
- Complaint Resolution
- Consultative Sales
- Account Updating
- Call Management
- Critical Thinking
- Problem-Solving Abilities
- Administrative Support
- Sales Closing
Languages
Spanish
Native or Bilingual
Timeline
Grocery Shopper
Whole Foods Market Inc
03.2022 - Current
Shopper
Amazon
03.2020 - 03.2022
Delivery Driver
Dash Delivery LLC
09.2018 - 03.2020
Residential Sales Representative
ADT Security
09.2017 - 08.2018
Retail Sales Associate Bilingual
T Mobile Arena
11.2016 - 06.2017
Legal Assistant
Law Offices Of Matthew W. Anderson
03.2016 - 10.2016
Business Account Leader
Telefonica Venezolana CA
06.2006 - 07.2015
Costumer Service Representative Call Center
Telcel Bellsouth Venezuela
05.2002 - 07.2006
BBA - Advertising
Universidad Alejandro De Humboldt
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