Mariangel Aldana
Minneapolis,MN
Summary
Dynamic bilingual professional with extensive experience in case management and customer service at Premier Disability Services. Proven ability to enhance communication and advocate for client rights, while training and motivating teams at Walgreens. Skilled in conflict resolution and crisis intervention, consistently achieving positive outcomes and improving client satisfaction.
Overview
2
2
years of professional experience
Work History
Interpreter
Columbia Heights High School
Columbia Heights, MN
11.2022 - 07.2023
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Communicated with clients to understand interpreting needs and provide best service possible.
Shift Lead
Walgreens
Hilltop
01.2023 - 03.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Case Manager
Premier Disability Services
Brooklyn Park, MN
03.2024 - 10.2024
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Education
Paralegal Studies - Criminal Law
North Hennepin Community College
Minneapolis, MNSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Loss prevention
- Shift leadership
- bilingual
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Premier Disability Services
03.2024 - 10.2024
Shift Lead
Walgreens
01.2023 - 03.2025
Interpreter
Columbia Heights High School
11.2022 - 07.2023
Paralegal Studies - Criminal Law
North Hennepin Community College