Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariangel Gonzalez

Miami

Summary

Proven track record in customer service and multitasking, demonstrated through dynamic roles at Twin Peaks and other notable companies. Expert in liquor, beer, and wine, with a strong ability to manage high-volume settings. Adept at fostering customer loyalty and enhancing team efficiency, showcasing an outgoing personality and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Bartender

Twin Peaks
02.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.

Server

Twin Peaks
04.2022 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Sales Associate

Petland
02.2023 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Cashier

Wingstop
01.2021 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Clothing Sales Associate

Target
12.2021 - 02.2022
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.

Education

High School Diploma -

Barbara Goleman Senior Highschool
Miami, FL
06.2022

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing Personality
  • Handling Difficult Customers

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Bartender

Twin Peaks
02.2024 - Current

Sales Associate

Petland
02.2023 - 04.2023

Server

Twin Peaks
04.2022 - 02.2024

Clothing Sales Associate

Target
12.2021 - 02.2022

Cashier

Wingstop
01.2021 - 06.2022

High School Diploma -

Barbara Goleman Senior Highschool

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Mariangel Gonzalez