Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariangel Gonzalez

Miami,FL

Summary

Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Goodwill Store
Miami, Florida
01.2025 - 11.2025
  • Collaborated daily store operations and team performance to enhance overall efficiency.
  • Collaborated with team members to meet store goals and streamline workflows.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Coordinated scheduling for store shifts to maintain optimal staffing levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Supervisor

Goodwill Store
Miami, Florida
08.2023 - 01.2025
  • Supervised daily operations to enhance store workflow and meet customer needs.
  • Managed inventory levels and organized merchandise displays to maximize sales potential.
  • Enforced company policies and maintained a safe shopping environment for customers.
  • Resolved customer complaints promptly to maintain high levels of customer satisfaction.

Retail Associate

Goodwill Store
Miami, Florida
01.2023 - 08.2023
  • Processed customer transactions accurately and efficiently.
  • Guided customers in product selection and addressed inquiries to enhance shopping experience.
  • Managed cash register operations and maintained cash accuracy.
  • Welcomed customers and provided information about store products and services to facilitate informed purchasing.
  • Organized and maintained checkout area to ensure a pleasant and efficient customer experience.

Education

Bachelor of Science - Clinical Psychology

University Arturo Michelena
Venezuela
06-2013

Skills

  • Inventory management
  • Sales monitoring
  • Shift scheduling
  • Workflow optimization
  • Customer service
  • Customer service and engagement
  • Staff supervision
  • Team leadership
  • Effective communication

Timeline

Assistant Store Manager

Goodwill Store
01.2025 - 11.2025

Supervisor

Goodwill Store
08.2023 - 01.2025

Retail Associate

Goodwill Store
01.2023 - 08.2023

Bachelor of Science - Clinical Psychology

University Arturo Michelena
Mariangel Gonzalez