Mariangel Urdaneta
Miami,FL
Summary
Experience in customer service and team collaboration. Known for effective communication skills and problem-solving abilities. Committed to driving sales growth through strategic client engagement and detailed market analysis.
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Sales Representative
PJ.distributors
Miami, FL
08.2024 - Current
- Developed strong client relationships to enhance customer satisfaction and loyalty.
- Managed product inventory to ensure availability for customer needs.
- Conducted market research to identify new sales opportunities and trends.
- Presented product features and benefits to potential customers effectively.
- Processed customer orders and handled inquiries efficiently each day.
- Collaborated with team members to strategize on sales approaches and promotions.
- Maintained accurate records of sales activities and customer interactions consistently.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
Front Desk Receptionist
Marriott International, Inc.
Miami, Fl
11.2023 - 07.2024
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Managed phone calls efficiently, directing inquiries to appropriate departments.
- Scheduled reservations and maintained accurate booking records for guests.
- Provided information about hotel services and local attractions to enhance guest experience.
- Assisted with check-in and check-out processes to streamline operations.
- Handled guest complaints professionally, ensuring prompt resolution of issues.
- Collaborated with housekeeping to maintain cleanliness and readiness of rooms.
- Processed payments and maintained financial accuracy during transactions.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
Server
P.pole Pizza
Miami, FL
02.2021 - 08.2023
- Provided attentive service to customers in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on menu items and service standards.
- Maintained cleanliness and organization of dining area and serving stations.
- Provided excellent customer service to ensure satisfaction.
- Engaged with customers to enhance their dining experience through personalized service.
- Supported inventory management by restocking supplies as needed.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Education
Coral Gables Senior High School
Miami, FLSkills
- Customer relationship management
- Market research
- Inventory management
- Sales presentations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Representative
PJ.distributors
08.2024 - Current
Front Desk Receptionist
Marriott International, Inc.
11.2023 - 07.2024
Server
P.pole Pizza
02.2021 - 08.2023
Coral Gables Senior High School