Mariangela Barboza
Gray,GA
Summary
Highly-motivated bilingual engineer with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
10
10
years of post-secondary education
6
6
years of professional experience
Work History
Bilingual Call Center Representative
Best Foot Forward
Tucker, Georgia
02.2025 - 04.2025
- Assisted customers in both English and Spanish with inquiries and issues.
- Managed high call volumes while maintaining quality customer service standards.
- Documented customer interactions accurately in the database system.
- Collaborated with team members to share best practices and improve processes.
- Attended regular training sessions to stay informed about changes in company policies or procedures.
- Followed established call center protocols for quality assurance purposes.
Reception Manager
Óleo Men’s Salon
Doral, Florida
08.2021 - 06.2024
- Managed front desk operations and ensured smooth guest check-in processes.
- Supervised reception staff and provided training on customer service standards.
- Coordinated appointment scheduling and optimized stylist availability for clients.
- Handled client inquiries and resolved issues with professionalism and care.
- Collaborated with management to streamline daily operations and improve efficiency.
- Maintained inventory of salon products and supplies for seamless operations.
Project Manager
Golden Pose Latín Corp
Miami, FL
04.2019 - 04.2021
- Coordinated project plans and schedules to ensure adherence to operational timelines.
- Managed communication between teams to facilitate collaboration and understanding.
- Organized project resources, including materials and personnel, for efficiency.
- Led project meetings to discuss objectives, progress, and next steps.
- Monitored project timelines to identify potential delays and concerns.
- Provided guidance to team members regarding tasks assigned to them.
- Prepared cost estimates for projects of varying sizes.
Education
Bachelor of Science - Industrial Engineering
Universidad Del Zulia
Maracaibo, Zulia 12.1999 - 12.2009
Nuestra Señora Del Carmen
Maracaibo, ZuliaSkills
- Bilingual customer support
- Customer service
- Call center protocols
- Quality assurance
- Database management
- Team collaboration
- Process improvement
- Time management
- Problem solving
- Attention to detail
- Verbal and written communication
- Empathy and patience
- Strong work ethic
- Spanish Native and English fluency
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Bilingual Call Center Representative
Best Foot Forward
02.2025 - 04.2025
Reception Manager
Óleo Men’s Salon
08.2021 - 06.2024
Project Manager
Golden Pose Latín Corp
04.2019 - 04.2021
Bachelor of Science - Industrial Engineering
Universidad Del Zulia
12.1999 - 12.2009
Nuestra Señora Del Carmen