Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
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MARIANGELA PENA PADRON

Davenport,FL

Summary

Bachelor degree in Telecommunications Engineer with exceptional experience in customer service, providing support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Seprolimca LLC
Davenport, FL
05.2022 - 12.2024
  • Managed multiple tasks simultaneously while addressing escalated customer concerns, showcasing excellent multitasking and time management abilities
  • Resolved complex customer issues efficiently, demonstrating strong problem-solving skills and ensuring alignment with company policies
  • Identified and implemented effective solutions to recurring service issues by collaborating with various departments, improving overall service quality and customer satisfaction
  • Provided support to employees, guiding them through daily tasks and complex challenges, reinforcing a solution-oriented approach
  • Utilized technical proficiency to optimize service processes, ensuring smooth operations and enhanced customer interactions

Customer Service Representative

Pecalex Management Corp
Plantation, FL
03.2019 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Receiving and properly handling over 100 inbound calls daily
  • Collect, update and file customer databases daily
  • Learning new abilities weekly
  • Outstanding monthly goals
  • Following articles for appropriate troubleshooting steps

Customer Relationship Consultant

Calex Oil Equipment LLC
Orlando, FL
03.2017 - 04.2018
  • Implemented proactive communication strategies, keeping customers informed about product updates and promotions
  • Monitored industry trends and competitor activities to maintain a competitive edge in delivering superior service offerings
  • Enhanced customer satisfaction levels with efficient problem-solving skills and prompt resolution of issues
  • Streamlined the customer onboarding process for improved retention rates and long-term loyalty

Education

Bachelor of Engineering Technology - Telecommunications

Universidad Dr. Rafael Belloso Chacin
Maracaibo, Edo. Zulia, Venezuela
05.2012

Skills

  • Customer service
  • Problem solving
  • Multitasking
  • Time management
  • Product and service solutions
  • Team collaboration
  • Work ethic
  • Resilience
  • Live chat support
  • Documentation
  • Active listening
  • Call center experience
  • Decision-making
  • Computer proficiency

REFERENCES

Marisela Hernandez (Sales Manager) 9544120960

Seprolimca.

Joan Caldera (Manager) 7869305651

Pecalex Management Corp

Timeline

Customer Service Representative

Seprolimca LLC
05.2022 - 12.2024

Customer Service Representative

Pecalex Management Corp
03.2019 - 04.2022

Customer Relationship Consultant

Calex Oil Equipment LLC
03.2017 - 04.2018

Bachelor of Engineering Technology - Telecommunications

Universidad Dr. Rafael Belloso Chacin
MARIANGELA PENA PADRON