Strong background in team leadership, staff training, and workflow organization at high-volume environments. Proven track record in quality inspections, daily scheduling, inventory tracking, and resolving operational issues, with a commitment to maintaining high service standards and supporting team success.
Work History
Quality Control, Assistant Manager
1 Year 6 Months
Holland America Line | 04.2025 - Current
Mentored junior employees to strengthen team capabilities and improve operational effectiveness.
Inspected staterooms, public areas, and venues to ensure compliance with the lodge's cleanliness standards.
Reviewed audit records and logged corrective actions for quality control follow-up.
Housekeeper
3 Months
Holland America Line | 09.2025 - 12.2025
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Housekeeping Supervisor
5 Months
Holland America Line | 04.2023 - 09.2023
Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
Trained and mentored housekeeping staff on efficient cleaning techniques and safety protocols.
Collaborated with maintenance teams to address facility issues promptly, enhancing guest satisfaction.
Housekeeper/Housekeeping Supervisor
3 Months
Holland America Line | 06.2022 - 09.2022
Maintained cleanliness and sanitation standards in guest rooms and public areas.
Conducted thorough inspections to ensure quality and adherence to company protocols.
Collaborated with team members to streamline cleaning processes for efficiency.
Responded promptly to guest requests and provided exceptional service experience.
Education
- Esthetics
Institute of Beauty Careers | Manatí, PR | 12 2014
- Barber
Institute of Beauty Careers | Manatí, PR | 12 2016
SITE SAFETY & HEALTH OFFICER (SSHO) – ASSISTANT QUALITY CONTROL MANAGER (AQCM) at Valiant Government Services LLC/Madigan Army Medical Center/Joint Base Lewis McChordSITE SAFETY & HEALTH OFFICER (SSHO) – ASSISTANT QUALITY CONTROL MANAGER (AQCM) at Valiant Government Services LLC/Madigan Army Medical Center/Joint Base Lewis McChord