Mariann Benko

• Processed prescriptions using CVS Pharmacy systems and pharmacist direction.
• Verified patient information and insurance details for prescription claims.
• Assisted customers with medication pickup and pharmacy questions.
• Prepared prescription labels, containers, and medication orders.
• Stocked pharmacy inventory and removed expired medications.
• Refilled supplies and organized pharmacy workstations.
• Answered phone calls and routed requests to pharmacists.
• Operated register and handled payments accurately.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
• Performed administrative duties such as filing, data entry, answering phones.
• Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
• Entered patient profile information into computer systems accurately and completely.
• Maintained clean and organized pharmacy shelving and work areas.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
• Verified accuracy of patient information on prescription orders.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Answered questions from customers regarding insurance coverage eligibility requirements.
• Educated patients on prescription instructions and answered questions regarding drug side effects.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Verified patients' identities at pickup to prevent sale of wrong medications.
• Assisted patients in understanding their medication instructions and usage directions.
• Educated patients on medication usage, potential side effects, and storage requirements.
• Resolved customer complaints regarding product quality or quantity issues.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Restocked medications, supplies, and over-the-counter merchandise.
• Supported customers with prescription pickup, status questions, and service requests.
• Followed CVS Pharmacy safety, privacy, and controlled substance procedures.
• Trained new pharmacy staff on store processes and daily operations.
• Participated in continuing education and training to stay current with pharmacy practices and technology.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Entered prescription information into computer databases.
• Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
• Received written prescription or refill requests, verifying information for completeness and accuracy.
• Operated cash registers to accept payments from customers.
• Answered telephones to respond to questions or requests.
• Processed prescriptions using CVS Pharmacy dispensing systems and workflow procedures.
• Assisted pharmacists with prescription preparation, labeling, and order verification.
• Restocked medications, supplies, and refrigerated inventory following pharmacy procedures.
• Processed insurance claims through pharmacy systems and resolved coverage issues.
• Supported CVS Pharmacy team with training, workflow coordination, and daily store operations.

These are some of the pre-written roles I perform daily that are correct, but there are also so many things about a good pharmacy family that is not considered a job to do when you care about people and their needs.

I was right out of high school and about to start college but my Daddy was on strike with Texaco refinery. All I knew was I needed a job. Our local pharmacy hired me but I knew nothing about the pharmacy environment. They did not have a computer for many years after I started- everything was figured with a pencil, from daily logs to yearly inventory! From there I truly learned the basics and the heart of pharmacy that has lead me through a wonderful career to where I am today. Can't find a pencil even if you wanted one!