Mariann Lira
SANANTONIO
Summary
Reliable individual willing to handle various duties, including taking orders, cleaning workstations and monitoring cook times. Determined Restaurant Team Member with pleasant personality and desire to learn new tasks.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Restaurant Team Member
Chick Fill A
SANANTONIO
08.2022 - Current
- Assisted customers with menu selections and answered questions about food items.
- Maintained cleanliness and organization of dining and kitchen areas throughout shifts.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled cash transactions accurately at the front counter and drive-thru window.
- Trained new team members on operational procedures and customer service protocols.
- Engaged with customers to provide a welcoming dining experience consistently.
- Provided quality customer service with a friendly attitude.
- Assisted in taking customer orders and providing recommendations.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Processed payments accurately and efficiently using POS system.
- Greeted customers and provided menus.
- Communicated clearly with kitchen staff regarding order specifics.
- Followed health code regulations when handling food items safely.
- Trained new team members on restaurant policies and procedures.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Cleaned counters and common areas to minimize spread of germs.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Delivered food to tables in a timely manner.
- Checked expiration dates on food products regularly and replaced expired items.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Collaborated with team to deliver timely service of items.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Refilled condiments, napkins and server workstations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
Oliver Wendall Holmes High School
SANANTONIO, TXSkills
- Menu knowledge
- Food safety compliance
- POS operation
- Customer order processing
- Team collaboration
- Cash handling
- Order accuracy
- Effective communication
- Problem solving
- Attention to detail
- Strong teamwork
- Supply restocking
- Menu memorization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Restaurant Team Member
Chick Fill A
08.2022 - Current
Oliver Wendall Holmes High School