MARIANN MAYA
Army Reserve
El Paso,TX
1
Language
11
years of professional experience
Results-driven military professional and bilingual communicator transitioning into Customer Experience Management, with a proven track record of delivering exceptional client service and resolving complex technical issues. Expertise in managing high-value assets while maintaining strict attention to detail, coupled with strong abilities in cross-functional collaboration and active listening. Committed to process improvement and cultivating positive client relationships that drive satisfaction and loyalty. Currently pursuing a Bachelor's degree in Human Resource Management to enhance team leadership and operational capabilities.
Work History
Dental Assistant
3 Years 7 Months- Cultivated a supportive atmosphere through high-touch patient care, addressing the unique needs of each individual.
- Delivered clear and accessible communication to educate patients on post-treatment care and preventative techniques, fostering trust and satisfaction.
- Managed treatment room cleanliness, equipment upkeep, and digital patient record accuracy to uphold safety compliance.
- Analyzed practitioner needs to optimize efficiency and support a streamlined, patient-centered clinical environment.
Weapons Mechanics
6 Years- Facilitated communication between personnel and technical teams to resolve equipment issues, ensuring clear explanations of repair timelines.
- Implemented customer-centric strategies to facilitate understanding of equipment functionality and safety protocols for end-users after repairs.
- Oversaw accountability and tracking processes for high-value government assets, enhancing resource availability.
- Engaged with team members and leadership to devise solutions for intricate operational issues while maintaining pressure-driven timelines.
Education
B.A./B.S. - Human Resource Management
Expected Graduation: 2028
High School Diploma
Skills
Customer Success & Engagement: Client Communication & Support
Conflict Resolution
Active Listening
Bilingual Support
Patient/Customer Education.
Operations & Leadership: Team Collaboration
Cross-Functional Leadership
Time Management
Process Compliance
Quality Assurance.
Problem-Solving & Administration: Technical Troubleshooting
Equipment Accountability
Detailed Documentation
Database/Record Maintenance.
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant
Army Reserve
01.2023 - CurrentRead More
Weapons Mechanics
United States Army
01.2016 - 01.2022Read More
American Military University
B.A./B.S. from Human Resource Management
Read More
Medical Education & Training Dental Assistant School
High School Diploma
Read More
TRANSFERABLE STRENGTHS
- Precision & Compliance
- Documentation
- Service & Communication
- Reliability & Accountability