Dedicated banking professional with exceptional customer service skills and strong attention to detail. Committed to enhancing customer satisfaction and ensuring compliance with banking regulations.
Overview
21
21
years of professional experience
Work History
Teller
Comerica Bank
Ann Arbor, MI
01.2024 - Current
Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
Assisted customers with account inquiries, providing timely and effective solutions.
Maintained cash drawer integrity, conducting daily reconciliations to prevent discrepancies.
Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
Lead Teller
KeyBank National Association
Ypsilanti, MI
10.2005 - 08.2021
Supervised daily teller operations, ensuring adherence to policies and procedures.
Trained and mentored new staff on sales techniques and customer service excellence.
Managed cash handling processes, minimizing discrepancies through diligent oversight.
Implemented process improvements that enhanced transaction efficiency and customer satisfaction.
Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Replenished ATM funds in empty canisters prior to validation process.
Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Enforced compliance with bank regulations and policies to reduce financial risks.