Marianna Alevrogiannis
Cooksville,MD
Summary
Experienced account service manager with expertise in managing key accounts and fostering long-term client relationships. Proven strengths in strategic planning, problem-solving, and negotiation. Achieved significant business growth through initiatives focused on enhancing customer satisfaction and improving account management processes.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Account Services Manager (Temporary)
Academy Financial, Inc
Lutherville, MD
01.2026 - 08.2026
- Cultivated relationships with key accounts, resulting in increased customer satisfaction and retention.
- Coordinated client meetings to streamline communication among clients, advisors, attorneys, and insurance carriers.
- Processed account inquiries, resolving issues efficiently to maintain service standards.
- Facilitated updates between clients and internal teams for seamless project communication.
- Oversaw insurance application and illustration processes, delivering tailored proposals that meet client needs.
- Guided clients through account administration, opening investment accounts and ensuring timely request fulfillment.
- Initiated outreach to potential customers via cold calls and emails to promote company offerings.
Sales Development Representative
Victory Home Remodeling
Hanover, MD
07.2025 - 01.2026
- Generated new business opportunities through daily door-to-door sales with homeowners, building relationships and identifying customer needs.
- Scheduled appointments for sales representatives with prospective clients.
- Mentored new sales development representatives through regular training, testing sales scripts, and coaching teammates as team lead to enhance team capabilities.
- Facilitated one-on-one coaching meetings and conducted role-play exercises to improve sales performance and communication skills.
Leasing Agent
The Preiss Company | The Collective at Auburn
Auburn, AL
11.2024 - 05.2025
- Managed high-volume leasing transactions to support seamless tenant onboarding, facilitating a smooth transition for new residents.
- Ensured compliance with leasing policies by processing applications and verifying documents, contributing to operational integrity.
- Communicated community features during property tours for prospective residents, enhancing their engagement and interest.
- Utilized CRM software for lead tracking and timely follow-up with interested parties.
- Delivered exemplary service to cultivate strong resident relationships.
- Resolved inquiries using active listening and open-ended questioning techniques.
Intern
WD Advanced Materials
Beltsville, MD
05.2024 - 12.2024
- Executed social media campaigns that increased visibility and sales of lab-grown diamonds.
- Implemented digital marketing techniques such as search engine optimization to increase web traffic.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Managed transaction tracking and accounting processes, ensuring financial accuracy and seamless communication between manufacturers and customers.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Assisted in budget preparation and monitored departmental expenses to maintain financial oversight.
- Oversaw inventory processes, including data entry, stock counting, and organization.
- Updated inventory records using software to track material usage effectively.
Education
Bachelor of Science - Business Administration
Auburn University, Harbert College of Business
Auburn, AL05-2025
Skills
- Client relationship management
- Insurance account management
- Proposal management
- Account administration
- CRM utilization
- Sales strategy development
- Market research
- Coaching and mentoring
Certification
- Notary Public Commission
- Ethical Leadership Certification
Timeline
Account Services Manager (Temporary)
Academy Financial, Inc
01.2026 - 08.2026
Sales Development Representative
Victory Home Remodeling
07.2025 - 01.2026
Leasing Agent
The Preiss Company | The Collective at Auburn
11.2024 - 05.2025
Intern
WD Advanced Materials
05.2024 - 12.2024
Bachelor of Science - Business Administration
Auburn University, Harbert College of Business