Marianna Mwangi
Dallas
Summary
Dedicated concierge professional with a strong background in customer support, digital record management, and technical troubleshooting. Committed to enhancing client satisfaction through effective service coordination and attention to detail.
Overview
2
2
years of professional experience
Work History
Concierge
Castle Group Ltd
Dallas
04.2026 - Current
- Selected for continued concierge role based on exceptional performance and commitment to service excellence.
- Delivered high-level customer support to residents and guests in a fast-paced environment.
- Coordinated service requests, deliveries, and scheduling to enhance resident and guest satisfaction.
- Communicated with various departments to resolve issues promptly and efficiently.
- Maintained accurate records to support daily operations and improve workflow.
Concierge (Contract Role - Agency Placement)
Sterling Personnel
Dallas
06.2025 - 04.2026
- Delivered professional concierge services for upscale residential clients, ensuring exceptional satisfaction.
- Managed multiple client requests simultaneously, ensuring timely and accurate responses to enhance client satisfaction.
- Coordinated reservation scheduling and service needs across various platforms, streamlining processes for improved service delivery.
- Demonstrated reliability and strong performance, securing ongoing contract placements with Castle Group.
Receptionist Administrator
Massage Envy Spa
Hixson
09.2024 - 04.2025
- Coordinated appointment scheduling and client records to optimize management efficiency.
- Delivered customer support by resolving issues and ensuring seamless service experiences.
- Streamlined organization of digital and physical documentation for quick access and retrieval.
- Communicated effectively with clients and team members to support daily operations.
Medical Receptionist
Walmart Pharmacy
Hixson
08.2024 - 02.2025
- Processed patient transactions efficiently while verifying insurance information.
- Maintained organized records of patient information and prescription orders to ensure compliance.
- Served as first point of contact for customers, resolving inquiries and directing issues promptly.
- Educated customers on medication usage and over-the-counter products to promote informed choices.
Education
High School Diploma -
Lincoln Humanities/Communication Magnet HighSchool
Dallas, TX05-2022
CyberSecurity Certificate Program (In Progress) -
Coursera
Online04-2026
Some College (No Degree) - Information Technology
Dallas Eastfiled Community College
Dallas, TXSkills
Cybersecurity fundamentals Technical troubleshooting & Support Customer support Digital record management Guest relations
Record management Confidentiality & Professionalism Data entry & Documentation Appointment scheduling & System Coordination
Timeline
Concierge
Castle Group Ltd
04.2026 - Current
Concierge (Contract Role - Agency Placement)
Sterling Personnel
06.2025 - 04.2026
Receptionist Administrator
Massage Envy Spa
09.2024 - 04.2025
Medical Receptionist
Walmart Pharmacy
08.2024 - 02.2025
High School Diploma -
Lincoln Humanities/Communication Magnet HighSchool
CyberSecurity Certificate Program (In Progress) -
Coursera
Some College (No Degree) - Information Technology
Dallas Eastfiled Community College