Marianna Rozell
Union,KY
Summary
Proven ability to enhance customer experiences and streamline operations, as demonstrated at Lotus Thai and Sushi and Hilton Cincinnati Airport Hotel. Excelled in project management and effective planning, boosting efficiency and cultivating strong customer relationships. Skilled in office organization and adept at handling sensitive data, consistently achieving positive outcomes.
Overview
4
4
years of professional experience
Work History
Server
Lotus Thai and Sushi
08.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Front Desk Receptionist
Hilton Cincinnati Airport Hotel
10.2020 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Spoke with airlines to get a solid time frame to further ensure the flight crews rooms would be ready for whenever they were shuttled to the hotel from the airport.
- Made the schedule for the shuttles each day ensuring no flight crews we had contract with missed their opportunity to be brought to the hotel.
Education
MBA -
Northern Kentucky University
Newport, KY04.2026
High School Diploma -
Covington Latin School
Covington, KY05.2020
Skills
- Call Routing
- File Management
- Mail Sorting
- Project Management
- Spreadsheet tracking
- Office Organization
- Effective Planning
- Travel Coordination
Languages
Italian
Limited Working
Timeline
Server
Lotus Thai and Sushi
08.2023 - Current
Front Desk Receptionist
Hilton Cincinnati Airport Hotel
10.2020 - 04.2022
MBA -
Northern Kentucky University
High School Diploma -
Covington Latin School
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