Michelle Edwards
St. Marys,GA
Summary
Dynamic professional with a proven track record in office administration and customer service. Excelled in sensitive information handling and guest relations, enhancing customer satisfaction and operational efficiency. Demonstrated ability to lead and innovate, ensuring seamless operations and positive customer experiences. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Server
Bogey's Bar and Grill
02.2022 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Front Desk Clerk
Red Roof Inn
04.2014 - 04.2018
- Booked reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new staff members in customer service techniques and hotel operations.
Business Office Manager
Mandarin Title Loan
01.2008 - 03.2014
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Assisted customers with completing loan applications and other paperwork.
Senior Medical Receptionist
Children's Medical Services, CMS
12.2000 - 01.2008
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Camden County High School
Kingsland, GASkills
- Office Administration
- Cash Handling
- Call Routing
- Guest Relations
- Front Office Management
- Customer Service
- Sensitive information handling
Timeline
Server
Bogey's Bar and Grill
02.2022 - 01.2024
Front Desk Clerk
Red Roof Inn
04.2014 - 04.2018
Business Office Manager
Mandarin Title Loan
01.2008 - 03.2014
Senior Medical Receptionist
Children's Medical Services, CMS
12.2000 - 01.2008
High School Diploma -
Camden County High School
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