Marianne Alef
Whitsett,NC
Summary
Dynamic Senior Scheduling Coordinator at Cross Precision Measurement with a proven track record in customer relations and operations management. Have a proven track record of providing excellent customer satisfaction. Adept at inventory management, ensuring technicians are always equipped for success.
Overview
36
36
years of professional experience
Work History
Senior Scheduling Coordinator
Cross Precision Measurement
06.2019 - Current
- Coordinate with customers to schedule their scale service when their regular calibration service is due or if they have an emergency service request.
- Make sure technicians are equipped the basic inventory of supplies that are most commonly used in the field.
- Work with customers when new replacement equipment is needed. I provide quotes and purchase through our vendors.
- Manage and maintain inventory by use of tracking through NetSuite and facilitate monthly counts, within our inventory room and the technicians trucks.
- Continually updated database of customers making sure their information was as up to date as possible.
- Make sure the technicians have all of the information necessary to perform their job with the information the customer provides me.
- Help prepare our test weights for the bi-annual calibration that is done by the state.
- Update customer pricing when feasible and provide quotes to customers on a consistent basis.
- When necessary, help invoice coordinator understand all the components that are necessary for a job so we can bill the customer accurately.
- Lead the technicians when department manager was out of the office.
Business Owner
Goin' Postal Shipping Center
02.2007 - 12.2018
- Ran my own business for 12 years and did everything as the sole proprietor
- Hired and fired employees
- Maintained inventory
- Ordered packing supplies for both use and sale.
- Rented mailboxes in accordance of the US Postal Services strict guidelines.
- Managed payroll
- Most of all, worked on establishing 100% customer satisfaction.
Quality Assurance Manager
Konica Minolta Manufacturing USA
05.1989 - 02.2007
- Managed quality department, which consisted of a quality assurance supervisor, a quality engineer, 14 technicians and an administrative assistant.
- Analyzed data derived from quality processes for the manufacture of photographic paper.
- Developed test methods and reviewed results with Japanese consulting staff on a consistent basis.
- Traveled to Japan annually for the international meeting with world-wide Konica facilities to discuss quality and customer satisfaction.
- Heavily involved in the start-up and design of our ISO-9000 quality system. Created specifications, wrote procedures and performed internal audits. Was also heavily involved with our external audits.
- Successfully met quality goals set forth by our parent company in Japan.
- Prepared annual departmental budgets.
Education
Bachelor of Science - Business Management
Guilford College
Greensboro, NC05-2000
Associate of Science - Photoelectronics
Randolph Community College
Asheboro, NC05-1989
Tupelo Hight School
Tupelo05-1982
Skills
- Customer relations
- Staff development
- Operations management
- Documentation and reporting
- Data analytics
- Reporting management
Timeline
Senior Scheduling Coordinator
Cross Precision Measurement
06.2019 - Current
Business Owner
Goin' Postal Shipping Center
02.2007 - 12.2018
Quality Assurance Manager
Konica Minolta Manufacturing USA
05.1989 - 02.2007
Bachelor of Science - Business Management
Guilford College
Associate of Science - Photoelectronics
Randolph Community College
Tupelo Hight School
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